Versand und Rückgabe
General delivery and return info
All orders are delivered by DHL
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
Please note that your billing address must match the address on your credit card statement.
What countries do we ship to?
European countries (EUR): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
From UK site (GBP) we ship to United Kingdom.
From the Global site (USD) we ship to the United States.
If you do not see your country listed here, please feel free to contact our Customer Service team to discuss available options: contact@gezeiten.com
What are my delivery options?
We offer Standard and Express Delivery options at check-out. The shipping times depend on the option chosen as well as your shipping country.
We also offer complimentary shipping on all national orders as well as complimentary shipping on all international orders over 200€.
Please note that delivery times are given as an indication and are dependent on the carriers. GEZEITEN cannot be held responsible for any delays that are out of our control. Delivery fees will not be reimbursed if the deadlines are not respected by the carriers, as these delays do not result from our services.
A possible reshipment of the order will only be granted if an anomaly is declared by the carriers; otherwise you will be asked to wait for your order's arrival.
We will, of course, gladly provide you with assistance if any issues are reported regarding the delivery of your parcel.
Do I need to pay the customs fees?
Customs duties are specific to each country and depend on the cost of your order. We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.
When will my order be shipped?
If you place your order before 1PM on a weekday, your package will be shipped within 24 to 48 working hours, after validation of your order. If you place your order after 1PM, your order will be picked up by our local carrier within 48 hours. We ship Monday to Friday excluding public holidays.
If you place your order during the weekend or on a public holiday, your products will be dispatched within the following two working days.
How do I track my order?
When your order is shipped, you’ll receive an email with a tracking number that allows you to view the delivery steps on the chosen carrier's website. If you wish to make changes to the delivery address once the order is shipped, please contact your local delivery company.
I placed an order, but I have not received my package. What can I do?
Please note that the delivery times are given as an indication and are dependent on the carriers. You can contact your local delivery company for any questions regarding your delivery or reach out to our Customer Service team at the following address: contact@gezeiten.com
What if my tracking number indicates my package has been delivered, but I haven't received it?
If you haven’t received your package, we recommend you check with your neighbors or your building’s caretaker, who may have collected it. It’s also possible that the delivery status has been slightly updated and that the package will arrive later that day. If you still receive no sign of your package, contact your local delivery company for any questions regarding your delivery or contact our Customer Service team at the following address: contact@gezeiten.com
My package was sent back to the sender; what's going to happen to it?
If the address you provided is incomplete, or if your package was damaged during transport, the package may be automatically returned to us. In this case, please contact us at contact@laboucherougeparis.com so that we can find a solution together.
What should I do if my product is damaged or if I receive the wrong item?
In the event of a problem with your order, please contact our Customer Service team at the following address: contact@gezeiten.com
How do I initiate a return?
Returns are possible within 14 days of receipt and only if the item has not been opened. Customized products cannot be returned.
To initiate a return, please contact our Customer Service team via contact@gezeiten.com
When returning a product, place the unused item(s) in the original packaging, along with any accompanying accessories and documents (authentication certificates or the order confirmation) and the delivery slip. We advise you take all necessary precautions to ensure that your product is protected. Any item that is returned damaged, used, incomplete or soiled will not be refunded or exchanged. Returns are at the expense of the buyer and should be sent to the following address, after confirmation of the return by our Customer Service department: