Gezeiten currently ships to the European Union, United Kingdom and the United States. We are aiming to be available worldwide in the very near future.

We are currently unable to ship orders to General Delivery, P.O. Boxes, BFPO or Freight Forwarding Addresses. 

All deliveries are managed by our affiliate courier DHL and DHL Express. All shipments sent by Gezeiten are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received.

GERMANY & EUROPEAN UNION

We process and send orders during our main service hours, 7:00 am until 5:00 pm CET, from Monday to Friday. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be dispatched. Please note that we are closed on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest. 

Shipping for all orders over €200 is free of charge (premium delivery option only).

Shipping method is DHL Premium within 1-3 business days for 5,95 €.

No additional taxes or customs duties are charged for items which are shipped within the European Union. The items’ prices and shipping costs include VAT and are thus listed as gross prices.

If you have any question, please contact our Customer Care team at: contact@gezeiten.com

UNITED KINGDOM

We process and send orders during our main service hours, 6:00 am until 4:00 pm GMT, from Monday to Friday. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be dispatched by our warehouse. Please note that we are closed on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest.

Shipping for orders over £250 is free of charge (premium delivery option only).

Shipping methods are:

DHL Premium within 3-5 business days for £10.00

DHL Express within 1-3 business days for £20.00

For deliveries to the United Kingdom, the UK sales tax (VAT) as well as customs duties and handling fees are included in the price of the item. There won't be any additional charges upon delivery.

If you have any questions, please contact our Customer Care team at: contact@gezeiten.com

UNITED STATES OF AMERICA

We process and send orders during our main service hours, 1:00 am until 11:00 am EST, from Monday to Friday. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be dispatched by our warehouse. Please note that we are closed on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest.

Shipping for orders over $300 within the US is free of charge.

Shipping method is DHL Express within 1-3 business days for $25.00.

If the delivery times for your order differ from those shown above, we will inform you at checkout. Please also be aware that shipping times can vary depending on customs clearance.

In the case of orders over $800, there may be a further delay of 2-3 business days, as orders of this size must be declared to customs. You will be charged the additional costs associated with the customs declaration of your ordered goods separately. 

If you have any questions, please contact our Customer Care team at: contact@gezeiten.com.

For all deliveries made to the US over $800, customs duties and handling fees apply and will be included in the total price. Orders under $800 you will not be charged customs duties and taxes.

In some States of USA, additional local import charges and/or duties will apply. As the recipient, you are liable for all import duties, customs and local sales taxes levied by your country; payment of these is necessary to release your order from customs on arrival. We are unable to advise what the charges will amount to, as these are government charges and the individual making the purchase is responsible for the related costs at each transaction.

Please note that once you have placed an order, it is no longer possible to modify your shipping address or redirect. Should you need to get in touch, please email contact@gezeiten.com.

Once your order is shipped from our German warehouse, you will receive a confirmation email with your tracking number and a link to track the package. You can check the status of your shipment one to two hours after receiving the email by using the link provided.

If an item is lost or arrives damaged, please notify our Customer Service team at contact@gezeiten.com for assistance.

We want you to be happy with your purchase and hear any concerns or questions you may have.

Should you need to return your purchase, you have 30 days from receiving your order to arrange your exchange or return without giving any reason. We’ll refund you for the full cost of the item minusless shipping, VAT, or duties.
To request a refund, simply reach out to our Customer Care at contact@gezeiten.com.
Refunds take approximately 2-5 days to process, after receipt of the returned product.

All returned goods will be examined upon receipt.
We will not provide a full refund if the goods show signs of being unsealed, opened or used. 

When returning a product, please package goods securely and ensure you receive proof of postage or delivery.
We are responsible for your parcel only once it has been received by us.
Products lost in transit will not be treated as returned and cannot be exchanged or refunded. 

If your refund request is made outside of the 30-day period above, we are unable to issue a refund or offer credit.