Frequently Asked Questions
Product
What makes GEZEITEN unique?
What are the key benefits of using GEZEITEN skincare products?
Are GEZEITEN products suitable for all skin types?
What is chronobiology, and why is it important for skincare?
Are GEZEITEN products natural?
Are your products free from harmful ingredients?
Do you offer vegan options?
How can I incorporate GEZEITEN products into my skincare routine?
Are GEZEITEN products suitable for sensitive skin?
What is the best way to use GEZEITEN serums?
Is GEZEITEN cruelty free?
Are GEZEITEN products non-comedogenic?
Can GEZEITEN products be used during pregnancy?
How long will my products last?
What is the concentration of retinoids, vitamin C and other active ingredients?
Which products contain retinoids?
Do GEZEITEN products contain fragrance?
What if I experience irritation?
Where are GEZEITEN products made?
When will I see results?
Can I combine GEZEITEN with other skincare products?
Are GEZEITEN products suitable for men?
Do you offer personalised skincare advice?
Payments & Security
Which payment methods do you accept?
Which currencies can I pay in?
Do you ship internationally?
How secure is my payment on the GEZEITEN website?
Is my personal information safe?
Orders & Shipping
Can you send me samples?
How do I apply my discount code?
What are your shipping methods an policies?
Do you ship internationally?
Are taxes and duties included?
Can I cancel or change an order?
If I'm not happy with my products, can I get a refund?
How can I track my order?
What should I do if my order hasn’t arrived?
I received the wrong item - what now?
How long does shipping take?
Do you offer free shipping?
What happens if I miss the delivery?
Sustainability
What makes GEZEITEN’s packaging sustainable?
Is GEZEITEN packaging recyclable?
How to refill the face cream vessel?
Why is the Face Cream packaging The Vessel made of plastic?
Customer Service & Consultants
When is your customer service available?
How can I contact customer service?
What languages does your customer service speak?
What kind of support can I expect from your customer service?
What is the typical response time?