Frequently Asked Questions

Product
What makes GEZEITEN different from other skincare brands?

GEZEITEN combines pioneering marine biotechnology with scientifically advanced actives in every formula, creating high-performance skincare that works in harmony with the skin’s natural rhythm. Each product is designed to deliver optimal results through a careful balance of science, nature, and technology, all while maintaining clean formulations, environmental responsibility, and scientifically proven efficacy.
What are the key benefits of using GEZEITEN skincare products?

GEZEITEN products are designed to hydrate, protect, rejuvenate, and restore the skin's natural balance. Our formulations support the skin’s regeneration process, enhance its resilience, and reduce visible signs of aging, leaving the skin looking youthful, radiant, and healthy.
Are GEZEITEN products suitable for all skin types?

Yes, GEZEITEN products are formulated to be gentle yet effective for all skin types. Our clean, microbiome-friendly formulations are free from irritants, making them ideal for sensitive skin as well.
What is chronobiology, and how does it relate to your skincare products?

Chronobiology is the study of the body’s natural rhythms. At GEZEITEN, we align our skincare formulas with the skin’s biological clock to optimize its regeneration and prevention processes, ensuring that your skin receives the best care at every stage of the day.
Are GEZEITEN products natural?

Our formulations combine natural ingredients with scientifically advanced actives, carefully selected for their synergy to ensure high bioavailibility. This allows us to deliver higher concentrations of active ingredients to ensure the best efficacy. By harnessing the best of both nature and science, we create products that are not only highly effective but also gentle on the skin, delivering optimal results with every use.
Are your products free from harmful ingredients?

Yes, all GEZEITEN products are free from parabens, sulfates (SLS/SLES), synthetic fragrances, GMOs, heavy metals, and other harmful chemicals. We focus on pure, high-quality ingredients with scientifically proven efficacy.
Do you offer vegan options?

Yes, all GEZEITEN Face Creams and the Serum Prevention and Protection are 100 % vegan.
How can I incorporate GEZEITEN products into my skincare routine?

GEZEITEN products are designed for a streamlined skincare routine. We recommend starting with our Day and Night Face Creams: Intensive Anti-Aging for mature skin or those preferring a rich, nourishing texture, and Liquid Skin for younger skin, those showing first signs of aging, or those with hypersensitive skin, who prefer a lighter, hydrating texture. You can then incorporate our serums as needed, depending on your skin’s specific needs. Our focus is on high-efficacy, multi-benefit formulas to minimize the need for complex layering.
Are GEZEITEN products suitable for sensitive skin?

Yes, our products are formulated with sensitivity in mind. We prioritize gentle, effective ingredients that are microbiome-friendly and support the skin’s natural barrier function.

For the Stimulation & Rejuvenation Serum, if you're new to retinol, we recommend starting slowly to build up tolerance. Apply the serum 1-2 times a week at night, gradually increasing usage. GEZEITEN retinol is highly potent yet microbiome-friendly, delivering targeted results at the cellular level.
What is the best way to use GEZEITEN serums?

Apply the serums after cleansing and toning. For the Day Serum Prevention & Protection, use it in the morning to protect your skin from environmental stressors and blue light. For the Night Serum Stimulation & Rejuvenation, apply it in the evening to support the skin’s regeneration process overnight.
Is GEZEITEN cruelty free?

Yes, GEZEITEN is committed to cruelty-free practices. We do not test our products on animals, and we ensure that all our ingredients are ethically sourced and free from animal testing.

In collaboration with a certified, award-winning skin biology platform, we utilize alternative and innovative safety testing methods such as skin cell cultures, skin explants, and advanced 3D dermis models to eliminate the need for animal testing in beauty and skincare.

These modern testing systems enhance our Research & Development, providing us with unique expertise to better understand and identify the anti-aging, moisturizing, firming, and other benefits of our formulations.
Are GEZEITEN products non-comedogenic?

All our products are developed using non-comedogenic criteria to prevent the formation of comedones (blackheads). For those with acne-prone or sensitive skin, we recommend Liquid Skin Face Creams, which offer a lighter, hydrating texture while maintaining effective results. These formulas are designed to nourish and protect the skin without clogging pores, ensuring a clear, healthy complexion.
Can GEZEITEN products be used during pregnancy?

Our products are formulated to the highest standards of quality and safety, using natural, organic, and COSMOS-certified ingredients.

Our carefully crafted formulas are free from parabens, phthalates, petrochemicals, polysorbates, petrolatum, paraffins, silicones, dimethicone, PEGs, BHA, BHT, EDTA, DEA, TEA, MEA, ETA, formaldehyde, mineral oil, methylchloroisothiazolinone, methylisothiazolinone, and artificial colorants.

If you are pregnant or nursing and have concerns, we recommend consulting your qualified healthcare professional about any product use and for any questions related to skin allergies that may arise during pregnancy. Our Liquid Skin Face Creams do not contain retinol; instead, we use Bakuchiol, a natural alternative to retinol, to ensure safe and effective results during this time.
How long will my products last?

Our products are formulated to have a two-year shelf life when unopened and stored properly. Once opened, all of our skincare products have a recommended use-by date printed on the packaging, indicated by the "open can" icon. 9M stands for 9 months, 12M for 12 months, and 36M for 36 months. The quality of our products is only guaranteed within this period after opening.
What is the concentration of retinol, vitamin C and other active ingredients?

At GEZEITEN, we focus on complex formulations that combine potent actives working synergistically. As a result, it is difficult to provide precise concentrations for individual ingredients.

Simple concentration comparisons can be misleading. For example, a 10% hyaluronic acid serum may seem highly concentrated, but it could be less effective than our 5% hyaluronic acid serum. This is because the formulation, stability, and synergy of our ingredients enhance their overall efficacy, optimizing the benefits for your skin.
Which products contain retinol?

The Face Cream Night Intensive Anti-Aging and Serum Stimulation & Rejuvenation
Payments & Security
What payment methods are accepted?

We accept Visa, Mastercard, American Express, and all other major credit cards, as well as Giropay, Klarna Invoice, Maestro, PayPal, Apple Pay, Google Pay, and Shop Pay.

When selecting the PayPal option at checkout, you will be redirected to PayPal to log in and review the amount before clicking ‘Continue’. Afterward, you will return to www.gezeiten.com to complete your transaction.

When selecting the Klarna option at checkout, you will need to provide your details. An initial payment will be taken, followed by two additional installments 30 and 60 days later.
Which currencies do you accept?

We accept United States Dollar (USD), Euro (EUR), British Pound (GBP), and Swiss Franc (CHF).
Which countries do you ship to?

GEZEITEN currently ships to the European Union, United Kingdom, the United States, and Switzerland. We aim to expand to other regions worldwide in the near future.
How secure is the GEZEITEN website & my payments?

All transactions on our website are processed using a secure online payment gateway that encrypts your card details in a secure hosting environment. We do not have direct access to your payment details.

To ensure your shopping experience is safe and secure, we use Secure Socket Layer (SSL) technology to encrypt and protect your data. When SSL is enabled, you will see a padlock icon at the top of your browser. Clicking on the icon will provide information about the SSL digital certificate registration.

Additionally, the URL in your browser will begin with 'https://' instead of the usual 'http://', indicating you are in secure mode.
Orders & Shipping
Can you send me samples?

Our samples are currently available as a gift with purchase and cannot be sold separately. With your first order, you also receive a special GWP, along with other promotions throughout the year.

If you didn’t receive a GWP, the promotion may have already ended or the offer may have been while supplies lasted. Our promotions run only within specific timeframes and limited quantities.

If you have any questions, our customer service team is always happy to help
How do I apply my discount code?

To apply your discount code, simply enter it in your basket before checkout. Please make sure the code is typed exactly as received, without extra spaces or characters.

Discount codes are valid for online purchases only and cannot be combined with other promotions or special offers. You can check the validity or expiry date in the terms of the offer or in the email where you received the code.

If the discount has expired, we’re unfortunately not able to honour it, but feel free to reach out if you need help or have questions.
What are your shipping methods an policies?

All orders are shipped with our trusted courier partner UPS. Every shipment is fully insured against theft and accidental damage until the moment it is received and signed for.

We process and dispatch orders Monday to Friday during our business hours. Once your order is accepted, it is prepared for shipment within 24 hours. Please note that we are closed on German public holidays.

Your order will be dispatched no later than one working day after payment has been received. For detailed information on shipping methods, delivery times, and costs for each destination, please refer to our Shipping & Returns page.

We ship internationally to all countries where our products can be legally registered and imported direclty.
Do you ship internationally?

Yes - we ship internationally to all countries where our products can be legally registered and imported directly.

Your country and currency will be shown either in the pop-up selector or later in the checkout process when entering your address.

Please note that our courier cannot deliver to P.O. Boxes, BFPO addresses, or freight forwarding addresses.
Are taxes and duties included?

Yes - all international orders are shipped on a DDP (Delivery Duty Paid) basis. This means that import duties, customs fees, and local taxes are already included in the checkout total, with no additional charges upon delivery.

We handle all customs procedures to ensure a smooth and transparent shopping experience.

If you have any questions, please contact our Customer Service Team at contact@gezeiten.com.
Can I cancel or change an order?

Our fulfillment center processes orders very quickly, so changes or cancellations are usually not possible once an order has been placed. Please contact us immediately at contact@gezeiten.com with your order details - we will do our best, but we cannot guarantee adjustments after processing has begun.

If the order has already shipped, we recommend refusing the delivery. Once the package returns to us, we will issue a full refund (or resend it to the correct address if requested).

During periods of high order volume, cancellations or changes cannot be accommodated. Please note that we are not responsible for address errors or delays once a package has left our facility.
If I'm not happy with my products, can I get a refund?

Yes - if you’re not satisfied with your products, you can return them within the applicable return period for a full refund, provided they are unused, unopened, and in their original packaging.

Please contact our Customer Service at contact@gezeiten.com with your order details, and we will guide you through the return process.
How can I track my order?

Once your order has been shipped, you’ll receive a tracking link via email. Use this to monitor its progress in real time.
What should I do if my order hasn’t arrived?

If your order is delayed or hasn’t arrived within the expected time, please check your tracking link first. If there’s no update, contact us at contact@gezeiten.com.

I received the wrong item - what now?

If we made a mistake, we will send you the correct item and cover the return shipping costs. Please contact our Customer Service Team at contact@gezeiten.com with your order details and include a photo of the incorrect item.
How long does shipping take?

Delivery times are typically 3–5 business days, depending on the destination.

Please note: orders over €1,000 may require an additional day for customs registration.
Do you offer free shipping?

Yes - we offer complimentary shipping for:
• EU orders from €150
• International orders from €200

Below these thresholds, standard shipping rates apply.

We also invite you to check our online shop, newsletter, and social media channels for special promotions and seasonal shipping offers.
What happens if I miss the delivery?

UPS will attempt delivery two times. If both attempts are unsuccessful, your parcel will be held at a nearby UPS Access Point for 5–7 days before being returned to us.

You can also register with UPS My Choice to manage your delivery , for example, to change the delivery date, redirect the parcel, or choose an alternative drop-off location.

Please note that if you select an unattended drop-off location, responsibility for the parcel transfers to you once it is delivered.
Sustainability
What makes GEZEITEN’s packaging sustainable?

GEZEITEN uses recyclable, refillable, and eco-friendly packaging. Our primary packaging is made from recyclable materials, and our refill systems significantly reduce waste. We avoid using unnecessary plastics and laminates, making our products more sustainable.
Is GEZEITEN packaging recyclable?

GEZEITEN is dedicated to the future wellbeing of both people and the environments that sustain them. Sustainability is woven into every stage of GEZEITEN's packaging life cycle, from design to disposal.

To minimize environmental impact, we prioritize the use of recycled and recyclable materials, as well as packaging solutions that offer refills and multiple uses where possible.

We carefully select local suppliers to ensure that they align with our high standards of quality and sustainability. Our manufacturing partners have committed to CO2-neutral processes, utilizing green electricity and eco-gas to further reduce our environmental footprint.

Approximately 95% of our secondary packaging is fully recyclable, and we exclusively use FSC-certified paper. Around 85% of our primary packaging is also fully recyclable, ensuring that our packaging choices support a more sustainable future.
How to refill the face cream vessel?

STEP 1
To replace the refill, unscrew the cap slightly for leverage, then gently pull off.

STEP 2
Insert the new refill into the base and slowly rotate until you feel it engage. Then push down firmly until you hear a click.

STEP 3
Screw the cap back on properly.

TIP
For convenience when travelling, take only the refill with the cap and leave the base at home.
Why is the Face Cream packaging The Vessel made of plastic?

When designing The Vessel, we intentionally chose plastic to create a timeless, durable design—far too beautiful to throw away. Plastic is not only shatterproof compared to glass but also lighter, making it more convenient for everyday use.

A key focus during the design process was to ensure that the packaging had a second life and could be reused in a variety of ways. Should you decide not to keep The Vessel, rest assured that it is made from 100% pure material, ensuring full recyclability.
Customer Service & Consultants
When is your customer service available?

Our customer service and qualified consultants are available Monday to Friday from 9:00 to 17:00 CET, excluding public holidays.
How can I contact customer service?

You can reach us via email at contact@gezeiten.com. We are happy to help with any inquiries you have.
What languages does your customer service speak?

Our customer service team communicates primarily in English and German to assist you efficiently. For inquiries in other languages, please feel free to reach out, and we will do our best to accommodate your needs.
What kind of support can I expect from your customer service?

Our team is available to assist you with various inquiries, including questions about your order, shipping, returns, and product selection. Whether you need help with tracking your order, understanding shipping details, or receiving guidance on the best products for your needs, we’re here to provide helpful advice and ensure your satisfaction. We also welcome any feedback you may have.
What is the typical response time?

Our standard response time for all inquiries is within 24 hours.