General Information

GEZEITEN ships internationally to selected countries where our products are legally registered and permitted for import.

Your country, currency, and language are automatically aligned via our location pop-up to ensure a seamless shopping experience.

We process and dispatch orders during our main service hours, Monday to Friday, from 7:00 am to 5:00 pm CET. Orders are prepared within 24 hours after acceptance and will be dispatched no later than one business day after payment is received.

Please note that our warehouse is closed on German public holidays.

All shipments are handled by our logistics partner UPS. Every order is fully insured against loss, theft, and transport damage until delivery confirmation.

Please note that we are currently unable to ship to General Delivery, P.O. Boxes, BFPO addresses, or freight forwarding addresses.

All international orders are shipped on a DDP (Delivery Duty Paid) basis, meaning duties and taxes are already included in the price — ensuring a seamless delivery experience with no unexpected costs upon arrival.

In rare cases where DDP is not supported due to local regulations, additional charges may apply upon delivery. These are determined by local authorities and remain outside of our control.

Please note that once you have placed an order, it is no longer possible to modify your shipping address or redirect.

Once your order has been shipped from our German warehouse, you will receive a confirmation email with your tracking number and a link to follow your shipment. Tracking is usually active within 1–2 hours after receiving the email.

You can track and manage your delivery directly via UPS My Choice, which allows you to reschedule delivery, select a preferred delivery day, redirect your package, or reroute it to a nearby UPS Access Point for collection.

If a delivery attempt is unsuccessful, UPS will leave a notification and make up to two delivery attempts. After the final attempt, the shipment will typically be redirected to a UPS Access Point near you.

Your parcel will be held there for approximately 5–7 business days. If it is not collected within this period, it will automatically be returned to our warehouse.

Please note that if you choose a safe place delivery option, responsibility for the parcel transfers to you once it has been delivered.

If you experience any issues with your delivery, our Customer Care team is happy to assist at contact@gezeiten.com.

We always aim to ensure that your order reaches you smoothly and securely. If your shipment is lost or damaged in transit, contains an incorrect or missing item, or is affected by an issue attributable to GEZEITEN, our fulfilment partner or our delivery partners, we will arrange an appropriate replacement at no additional shipping cost.

To help us assess the issue and, where necessary, raise a claim with the carrier, we may ask for reasonable supporting information. In the case of a damaged shipment, incorrect item or other visible issue, this may include photographs of the product and its inner and outer shipping packaging.

If tracking indicates that a parcel has been delivered but you have not received it, please contact our Customer Care team. We may initiate an investigation with the delivery provider and review the available delivery information before determining the appropriate solution.

Please ensure that all delivery information is complete and correct before placing your order. Once an order has been placed, the delivery address cannot be changed.

If a shipment cannot be delivered or is returned to us due to incorrect or incomplete delivery information provided with the order, failure to accept or collect the shipment, or another delivery issue attributable to the recipient, additional shipping costs may apply before the order can be resent.

Where a safe-place delivery has been expressly authorised by you and the carrier confirms delivery to the authorised location, responsibility for the parcel transfers upon confirmed delivery to that location. If a parcel is left at a location that you did not authorise, please contact us so that we can investigate the delivery with the carrier.

For international orders, where duties and taxes are covered by GEZEITEN under our applicable delivery terms, you should not be required to pay these charges separately upon delivery. If you are unexpectedly asked to do so, please contact our Customer Care team before making payment where possible so that we can investigate.

Customers remain responsible for providing any information reasonably required by the carrier or customs authorities to complete delivery or customs clearance. If a shipment cannot be delivered or is returned because the required information was not provided, additional shipping costs may apply to resend the order.

In individual cases, GEZEITEN may choose to waive reshipment costs as a gesture of goodwill. Any such goodwill gesture is voluntary and does not create an entitlement to equivalent treatment in future cases.

Nothing in this policy excludes, limits or otherwise affects any mandatory statutory rights or remedies available to consumers under applicable law.

If you experience any issue with your delivery, please contact our Customer Care team at contact@gezeiten.com.

We want you to be fully satisfied with your purchase and are happy to assist with any questions or concerns.

If you wish to return your order, you have 30 days from the date of delivery to request a return or exchange, without providing a reason. We will refund the full cost of the item, excluding shipping costs, VAT, and any applicable duties. To initiate a return, please contact our Customer Care team at contact@gezeiten.com

Refunds are processed within 2–5 business days after the returned items have been received and inspected. All returned goods will be carefully examined upon receipt.

Please note that we cannot issue a refund if the products have been opened, unsealed, or used.

When returning an item, please ensure it is securely packaged and that you obtain proof of postage or delivery. GEZEITEN assumes responsibility for returned goods only once they have been received by us. Items lost in transit during return cannot be treated as returned and are not eligible for refund or exchange.