We process and send orders during our main service hours, 7:00 am until 5:00 pm CET, from Monday to Friday. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be dispatched. Please note that we are closed on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest. 

Shipping for all orders over €200 is free of charge (premium delivery option only).

Shipping method is DHL Premium within 1-3 business days for 5,95 €.

No additional taxes or customs duties are charged for items which are shipped within the European Union. The items’ prices and shipping costs include VAT and are thus listed as gross prices.

If you have any question, please contact our Customer Care team at:contact@gezeiten.com

We offer free standard shipping within Switzerland for orders over CHF 250.

Order processing may take up to 2 business days. Orders are processed and shipped during our business hours, Monday to Friday, from 7:00 AM to 4:00 PM CET. Please note that we are closed on German public holidays. Your order will be ready for shipment no later than one business day after it is received. Once shipped, you will receive an email with your tracking number. Please allow extra processing time during peak periods, product launches, promotions, and holiday seasons.

All orders are shipped via UPS Express (Standard) or DHL Express International (Express). Delivery typically occurs 3-5 business days after dispatch.

For orders under CHF 250, a flat shipping fee of CHF 10 applies for standard shipping (UPS Express), and CHF 20 for express shipping (DHL Express International).

All orders to countries/regions outside the EU are shipped on a DDP (Delivery Duty Paid) basis. For deliveries to Switzerland, Swiss VAT, customs duties, and handling fees are included in the product price. No additional customs fees or taxes will be charged upon delivery. If the courier contacts you regarding customs clearance, please do not make any payment and forward the information to us. Please note that delivery times may vary depending on customs processing.

Once your order is shipped, you will receive an email with your tracking number and a link to track your package. Please note that deliveries are made Monday to Saturday during business hours, and a signature is required upon delivery.

If a delivery attempt is unsuccessful, the UPS courier will leave a notification card. UPS will make two additional delivery attempts. After the third and final attempt, the package may be delivered to a nearby UPS Access Point, if available, or returned to the sender. In any case, our customer service team will monitor delivery issues and inform the recipient as needed.

If a shipment is lost or arrives damaged, please notify our customer service team immediately for assistance.

For any questions, please contact our customer service team at contact@gezeiten.com.

We process and send orders during our main service hours, 6:00 am until 4:00 pm GMT, from Monday to Friday. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be dispatched by our warehouse. Please note that we are closed on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest.

Shipping for orders over £250 is free of charge (premium delivery option only).

Shipping methods are:

DHL Premium within 3-5 business days for £10.00

DHL Express within 1-3 business days for £20.00

For deliveries to the United Kingdom, the UK sales tax (VAT) as well as customs duties and handling fees are included in the price of the item. There won't be any additional charges upon delivery.

If you have any questions, please contact our Customer Care team at:contact@gezeiten.com

We process and send orders during our main service hours, 1:00 am until 11:00 am EST, from Monday to Friday. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be dispatched by our warehouse. Please note that we are closed on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest.

Shipping for orders over $300 within the US is free of charge.

Shipping method is DHL Express within 1-3 business days for $25.00.

If the delivery times for your order differ from those shown above, we will inform you at checkout. Please also be aware that shipping times can vary depending on customs clearance.

In the case of orders over $800, there may be a further delay of 2-3 business days, as orders of this size must be declared to customs. You will be charged the additional costs associated with the customs declaration of your ordered goods separately. 

If you have any questions, please contact our Customer Care team at:contact@gezeiten.com.

In some States of USA, additional local import charges and/or duties will apply. As the recipient, you are liable for all import duties, customs and local sales taxes levied by your country; payment of these is necessary to release your order from customs on arrival. We are unable to advise what the charges will amount to, as these are government charges and the individual making the purchase is responsible for the related costs at each transaction.